Shipping policy
Last updated: October 2026
1. Shipping Costs
Elyvara offers free standard shipping on all orders delivered within the United Kingdom. Expedited shipping may be available at checkout for an additional charge, which will be clearly displayed before you complete your purchase. We do not add undisclosed shipping fees after checkout.
2. Order Processing
Orders are generally processed within 2–3 business days, excluding weekends and public holidays. Once your order is placed, you will receive an order confirmation email. When your parcel is dispatched, we will send a dispatch confirmation with tracking information. Processing time is separate from transit time.
3. Delivery Times
Standard delivery is estimated to take 5–14 business days after dispatch. Combined with processing, the usual estimated timeframe is 7–17 business days from the order date. These are estimates rather than guaranteed delivery dates; exceptionally busy periods, severe weather, customs procedures or carrier disruption may cause delays. If we cannot deliver within an agreed timeframe, your rights under applicable UK consumer law remain unaffected.
4. Order Tracking
Every order includes parcel tracking. Your tracking number or tracking link will be sent to the email address provided at checkout after dispatch. Tracking updates can take some time to appear as parcels move between carriers. If your tracking information has not updated for 7 business days, please contact support@ellyvara.shop with your order number so we can investigate.
5. Fulfilment & Logistics
We coordinate fulfilment through locations in the United States, China and Germany, selecting an available fulfilment centre and suitable delivery route for each order to support efficient dispatch and delivery. All products are subject to the same quality-control standards regardless of fulfilment location. Orders are packed using protective, tamper-evident packaging intended to reduce the risk of damage in transit. A parcel may travel through international delivery partners before being passed to a local carrier for final delivery within the United Kingdom.
6. Customs, Duties & Import Taxes
Some orders may be dispatched from outside the United Kingdom. Any applicable taxes, import duties or customs charges must be disclosed as part of the purchasing arrangements before an order is placed. Where an order is supplied on a delivered-duty-paid basis, any applicable import charges are handled by us or our delivery partners. Where import charges are payable separately by the customer, this will be made clear before checkout is completed. We will not represent an order as duty-paid unless that arrangement applies to the shipment. If you receive an unexpected request for payment from a carrier, contact support@ellyvara.shop before paying so we can review it with you.
7. Lost, Delayed or Damaged Deliveries
If your parcel appears lost, arrives damaged or is significantly delayed, contact support@ellyvara.shop promptly with your order number and a description of the issue. For visible damage, photographs of the parcel and affected goods are helpful but do not limit your statutory rights. We will investigate with the delivery partner and, where the goods are confirmed lost or damaged in transit, offer you a replacement at no additional charge or a full refund, whichever you prefer. If delivery is late, we will work to resolve it and provide the remedies required by UK consumer law, including cancellation and refund where applicable. Responsibility for the goods generally remains with Elyvara until they come into your physical possession or that of a person you have identified to receive them, subject to the statutory exception where you independently arrange a carrier not offered by us.
8. Incorrect Shipping Information
Please check your delivery name, address and postcode carefully before submitting your order. If you notice an error, contact support@ellyvara.shop immediately. We will try to correct the details before dispatch, but changes cannot be guaranteed once fulfilment has begun, and parcels already in transit generally cannot be redirected. If a parcel is returned to us because of an incorrect address supplied at checkout, please contact us to arrange a reshipment to the corrected address. Elyvara will arrange one reshipment at no additional charge once the parcel is returned and the new details are confirmed. Your statutory rights are unaffected.
9. Delivery Attempts and Returned Parcels
A carrier may leave delivery instructions or arrange a further attempt if no one is available to receive your order. Please follow the tracking information and contact us if you encounter a problem. Where a parcel is returned to us after unsuccessful delivery, we will contact you to confirm an appropriate solution, such as reshipping or processing a refund where required by law. We will not treat a carrier's delivery scan alone as conclusive evidence that you received the goods if you report otherwise.
10. Contact Us
For shipping enquiries, delivery issues or tracking assistance, contact Elyvara at support@ellyvara.shop or visit ellyvara.shop. Our customer support team is available Monday to Friday and aims to respond within 24 hours on business days. Please include your order number and the email address used at checkout to help us assist you efficiently.